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Questions about ESA letters, housing rights, or your specific situation? Our team of specialists is ready — we typically respond within 2–4 business hours.
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Frequently Asked Before Reaching Out
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How long does it take to get an ESA letter?
Most clients receive their letter within 24 hours of completing the licensed therapist consultation.
Does my landlord have to accept your letter?
Yes — if they refuse without a valid legal reason, it may be a Fair Housing Act violation. Our letters are fully compliant.
What is your refund policy?
If a licensed provider determines you don't qualify, you're refunded in full. Housing-denial refund requests are reviewed under our Refund Policy.
Can I get a letter if I'm already in a dispute with my landlord?
Yes. Get your assessment started now — our team can also advise on next steps for your situation.
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Our FAQ page covers 30+ ESA questions across housing, airlines, costs, and more.
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