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Frequently Asked Questions Before You Reach Out

Have questions about getting an emotional support animal letter? Find helpful information about the process, housing requests, and next steps before contacting our team.

How long does it take to get an ESA letter?

Many clients receive their ESA letter within 24 hours of completing their consultation, depending on the provider’s assessment and processing time. Every request begins with an individual evaluation by a licensed mental health professional to determine whether an emotional support animal may be appropriate for your needs.

Learn more about the process in our guide on how to get an ESA letter online.

Does my landlord have to accept an ESA letter?

Housing providers may be required to consider a valid ESA letter for housing under applicable fair housing laws. However, acceptance is not automatic in every situation. Specific circumstances, applicable legal requirements, and the documentation provided can affect the outcome. PawTenant cannot guarantee that every landlord will approve a request.

For more information about your rights and responsibilities, visit our guide to ESA housing rights.

What is your refund policy?

If a licensed provider determines that you do not qualify following the assessment, you may be eligible for a full refund under PawTenant’s stated policy. Requests related to a landlord denying an accommodation are reviewed according to the applicable terms and conditions. We recommend reading the Refund Policy to understand the eligibility criteria and review process before getting started.

Can I get an ESA letter if I am already in a dispute with my landlord?

You can begin an assessment even if you are already experiencing a housing disagreement. A licensed mental health professional must independently evaluate your circumstances and determine whether you qualify for an emotional support animal letter. Keep in mind that obtaining a letter does not automatically resolve an existing dispute or guarantee a housing accommodation.

If your request has been denied, our guide on what to do when a landlord denies an ESA letter can help you understand possible next steps.

Looking for More Answers?

Visit our PawTenant FAQ page for additional information about ESA letters, housing, costs, travel policies, and the assessment process.

Business Hours

Monday–Friday: 7:00 AM–6:00 PM CT

Saturday: 9:00 AM–4:00 PM CT

Sunday: Closed

Get Your ESA Letter in 24 Hours

Take the first step toward understanding whether you qualify for an emotional support animal letter. Connect with a licensed mental health professional for an individual assessment and learn about your options. Timing and eligibility depend on your circumstances and the provider’s evaluation.

Start Your Free Assessment and take the next step with PawTenant.