Our No-Risk Promise to You
We stand behind every ESA letter we issue. If your letter doesn't work for you in the situations outlined below, we'll give you every penny back — period.
100%
Money
Back
Guarantee
A Guarantee as Solid as Our Letters
At PawTenant, we take pride in offering a money-back guarantee that goes beyond the ordinary. In the unlikely event that your legitimate Emotional Support Animal letter fails to serve its intended purpose, we are here to provide a full refund.
Our commitment to your satisfaction extends to two specific scenarios described below. Rest assured — we stand firmly behind the effectiveness of our ESA letters and are dedicated to your contentment.
The Guarantee Covers Two Scenarios
Deemed Ineligible After Consultation
If our licensed mental health professional determines you do not qualify for an ESA letter after your consultation, you will receive a full and immediate refund — no questions asked, no hassle.
Landlord Unlawfully Denies Your ESA Letter
If your landlord refuses to honor your valid PawTenant ESA letter and a HUD complaint has been filed confirming unlawful denial, we will refund your full purchase price.
How to Claim Your Refund
Contact Our Support Team
Reach out to us at hello@pawtenant.com or call (409) 965-5885 within 30 days of your letter issuance.
Provide Documentation
Share relevant documentation (e.g., landlord denial notice, HUD complaint reference number).
Receive Your Refund
Once reviewed, your full refund is processed within 3–5 business days to your original payment method.
Important Limitations
- This guarantee applies only to letters issued for housing purposes under the Fair Housing Act.
- The guarantee does not apply to ESA letters intended for air travel, employment, or other non-housing purposes.
- Refund requests must be submitted within 30 days of your letter issuance date.
- Fraudulent or misrepresented refund claims will be reviewed and may be denied.
- The guarantee does not apply if a landlord denial is later overturned through a legal process.
Apply With Complete Confidence
Your satisfaction is fully guaranteed. Start your assessment today — risk-free.